Account and Billing FAQs

Know to fact about spectrum charter account and billing faq.

What is on-time guarantee?

This is our promise that we will only show up at the time of service appointments and installation, because we know, nothing is frustrating than waiting for an appointment.

How can users check the status of their Appointment online?

Users need to follow these steps to know about their appointment online.

  1. Tab on My Account on overview.
  2. Then sign into My Account by using their TWC ID
  3. At last, go to My Appointments.

You are able to see your appointment through My TWC app.

Can users cancel or reschedule an appointment online?

Yes, users can use My Account and My TWC app to reschedule their appointment.

Need help to reschedule your appointments though My Account?

  1. Firstly, sign in to My Account with your TWC ID.
  2. Here, go to My Appointments on the overview.
  3. Choose, RESCHEDULE for the appointment that you want to reschedule.
  4. Than you need to select date and time.
  5. Now, after doing all the above steps tab on Reschedule Appointment.
  6. When you are done with this, you will get a confirmation message.

Need help to reschedule your appointments though My TWC:

  1. You need to sign in to My TWC on iOS or Android gadget by using TWC ID or password.
  2. Here, you are able to see your appointments, if you have any.
  3. Click on Appointments.
  4. When you done with the above step, you will get the proper information related to your appointment.
  5. Select the Reschedule button, then choose a suitable time and submit.