AT&T Customer Service: Resolve All Your Issues In Seconds 1-866-404-5844
AT&T is one of the largest communication service providers in the States and it has millions of customers. Keeping all the customers satisfied is a tough challenge which AT&T is facing with grace. Recently, AT&T has been awarded the best company in customer support category.
But despite several customer support facilities, there are many issues which may surface due to a network which is spread from anywhere to everywhere. This article explains in detail the issues which an AT&T user may have and tricks to troubleshoot them.
AT&T TV Troubleshooting Guide
A AT&T user may come across these issues:
- AT&T TV not working
- AT&T DVR not working
- AT&T TV screen freezing
- Getting no image on AT&T TV
- AT&T TV picture not clear
- Having audio video issues in AT&T TV
- AT&T TV audio out of sync
- AT&T TV remote not working
- AT&T receiver not working
- AT&T receiver not caching signal
- AT&T TV signal failure
Troubleshooting AT&T Picture Screen Issue
You can follow these points to resolve the bad screen issue on your AT&T TV:
- Verify that you are having the TV picture issue on all the channels. If it is happening on a single channel, it may be happening due to the channel content.
- If you are not getting any image on your screen, start your TV and go to
- In Menu, go to Help and then on
- Go to Troubleshoot and select TV> Picture.
- Follow the process and complete the Picture troubleshoot.
- If you are still having the picture screen issue, press the power button for 10 seconds.
- Your TV receiver will begin the restart process. It may take a couple of minutes. Make sure you haven’t left anything active on DVR as it may stop the process.
- Restart your residential receiver. Unplug it from power for 30 seconds and connect it again and check if the issue is resolved.
Troubleshooting AT&T Audio Issue
Follow these points if your AT&T TV sound is not working:
- Make sure you haven’t activated the mute option by mistake.
- Check if all your channels or only one are having Sound Do not follow the troubleshoot process if you are having issues in a single channel only.
- If you have connected an audio system with your TV, make sure that all the wires are connected securely.
- Check the audio level of your TV. Sometimes it goes down very low automatically.
- Start with the TV troubleshoot option. Open your TV and go to
- In Menu, go to Help and then on
- Go to Troubleshoot & Resolve and select TV> Sound.
- Follow the process and complete the Sound troubleshoot.
Troubleshooting AT&T TV Remote Issue
Having trouble with your AT&T TV remote? Follow these steps to resolve this issue:
- Make sure you have selected the right mode button on your remote. If you want to access your TV content, select TV, if you want to use your DVD player, select DVD and AUX for any sound equipment.
- Make sure there are no physical damage to your remote.
- Make sure you are using a new set of batteries. If they are more than 6-month-old, replace them.
- Check that your remote is aimed right at your TV receiver and there are no obstacles in between. Always use the remote in the signal range.
- If you are getting no response on tapping your remote keys, turn OFF the receiver and put it back ON after sometime. Check if the issue is resolved.
- If your remote is in the guarantee period, you can ask for a replacement from AT&T.
Troubleshooting AT&T U-Verse Receiver Issues
- If your receiver is unable to start, make sure it is connected to power.
- If you haven’t used the receiver in the last eight hours, it will go into standby to conserve energy.
- If your receiver is not getting instructions from the remote, make sure the remote has batteries.
- Press Menu from your remote, go to Help and then on
- Go to Troubleshoot & Resolve and select TV> DVR.
- Follow the process and complete the DVR troubleshoot.
Troubleshooting AT&T U-Verse DVR Not Working Issues
- If you have a frozen program in your DVR, try the power cycle option. Press power key for 10 seconds to initiate the restart process.
- Unplug the DVR from power supply.
- Disconnect all the wires from the DVR and receiver.
- Check and make sure there are no damage in the wires.
- Connect all the wires. Make sure your DVR box gets three white lights on starting.
- Try and check if you can access your recorded data.
AT&T Internet Troubleshooting Guide
- Getting no network
- AT&T internet not working after power outage
- AT&T internet not working as per package
- AT&T internet not connecting
- AT&T internet not working on phone
Troubleshooting At&T Internet Not Working Issue
Follow these steps to resolve your AT&T internet issues:
- Start by power cycling your gateway device. Simply disconnect it from power for a few minutes and connect it again.
- If you are not getting internet since hours, make sure there are no internet outages in your area. Register yourself with AT&T outage service so that you can be notified in case of a service outage.
- Check that your gateway device is not covered by anything. Keep it at a place where it can get maximum signals and can provide signals all around the premises.
- If you are not able to access internet in one particular browser, try to access it in some other.
- Make sure there are no internet consuming activities are going on simultaneously such as online gaming and live video streaming.
- Check that there are not more than 6 devices are connected at the same time.
- You can try to disable the firewall system for a few minutes to check if it is filtering your internet.
AT&T Phone Troubleshooting Guide
- Getting no dial tone
- incoming calls are stopped on AT&T phone
- Unable to make calls using AT&T phone
- AT&T phone no signal
- Call disconnecting continuously on AT&T
Troubleshooting AT&T Phone Issues
- Check that your phone has been set up on its extension properly.
- Make sure that your device or wires have not been damaged.
- If you are hearing strange noises during the call, make sure you haven’t turn on the volume to the maximum level. Set it somewhere n=in between to have a perfect calling experience.
- Unplug the device from the Wi-Fi gateway for a minute and connect it again.
If you have to place a call urgently, connect the cord from the back of the gateway.