Here Is How You Can Resolve All Amazon Prime Issues Easily


Amazon is an e-commerce giant which is spreading its wings in video streaming, cloud computing and artificial intelligence and its consumers are increasing rapidly. With its Fire TV and Amazon Music, this e-commerce giant is set to make a big change just like it did with its Amazon Prime. Since its introduction in the market, Prime video has acquired a large market share in the video streaming industry.

Amazon Devices And Services You Can Enjoy

  • Amazon Prime video streaming
  • Amazon Echo
  • Amazon Music
  • Amazon Fire TV
  • Amazon Kindle
  • Amazon Dash devices
  • Amazon Prints

The Ultimate Amazon How-To Guide

How To Track Your Amazon Package?

If you have ordered a product and it is not delivered even after the due date, follow these points to track down your package:

  • Open Amazon app or visit the Amazon website.
  • Sign in to your Amazon account.
  • Go to your profile and click on ‘Orders’.
  • Select the product you have ordered and click on ‘Track Package’.
  • You can access all the necessary information related with your package.

Please keep in mind that Amazon does not provide tracking facility for international consignment.

How To Track Package Which Shows As delivered?

Sometimes, due to a technical glitch, the Amazon package tracker tool may show your product as delivered even when it is in the courier. You can follow these steps to overcome this issue:

  • Check that you have provided the accurate address.
  • Look in the neighborhood of your delivery location.
  • Make sure no one else has accepted the package for you.
  • Make sure that your package was not delivered by multiple carriers. If yes check with the last carrier service.

Make sure to inform the Amazon executive regarding this issue within 36 hours of expected delivery.

How To Log In And Out Of Amazon Prime Account?

Log In – As soon as you open your Prime application, it asks you to sign in to your account. If anyone in your house has a Prime account, you can use their information to make a sign in. You can also sign in with a registration code. Just use the code to link your Amazon account with Amazon prime and you can access the Prime video.

Log Out – Follow this process to log out of your Prime account:

  • Open the ‘Menu’ box.
  • Go to Settings and click on ‘Account Name’.
  • Click on Sign Out.

How To Use Amazon Music Unlimited Plan For Family?

Amazon music family plan allows you to add 6 members in the unlimited music plan. If you have a  Amazon Music Unlimited Plan subscription, you can do the following things:

  • Sent invitations to your family members. (you can only add members who are more than 13 year old)
  • Remove a member from the plan.
  • Style your purchasing method according to your subscription.

How To Use Amazon Prime On Roku?

Just follow these easy steps to run Amazon Prime on your Roku:

  • Install the Amazon Prime app from Roku store.
  • Launch the Prime video app from Roku.
  • You will receive a ‘Sing-in’ prompt on the home screen menu.
  • Enter your Amazon credentials and sign in to the Roku with your Amazon account.
  • You can use the Amazon Prime on your Roku.

How To Resolve Prime Video Issue On Computer?

Just check with these points to resolve any issues with your Amazon Prime video issue:

  • Make sure that your computer met with the minimum requirement.
  • Try to open it with a different browser.
  • Resolve Silver-light Issues
  • Reset DRM Licenses

How To Watch Prime Videos On Your Fire TV?

Here is how you can enjoy Prime videos on your Fire TV:

  • Register your device with Amazon Prime membership.
  • Go to the ‘Settings’ in your Fire TV.
  • Tap on ‘My Account’.
  • You can view the Prime video feature in your account and access Prime content on your Fire TV.

How To Watch Prime Videos On Your Samsung TV?

Looking to watch prime videos on your Samsung TV but do not know the process? Follow these simple steps to enjoy Prime videos on your Samsung TV:

  • Make sure your TV is made after 2014 and is a part of Samsung Smart TV models on which you can access 4K HD videos.
  • Tap the Smart Hub key on your Samsung remote.
  • Open Samsung Apps.
  • Find Amazon Prime Video and download it.
  • Sign in to your Amazon Prime account.
  • Access from your favorite videos on prime and enjoy it on your Samsung TV.

How To Connect an Echo Device with WiFi?

First of all, make sure that your WiFi meth with the connection requirement of Amazon Echo devices. These devices connect only with a dual band WiFi network and not with a peer-to-peer network. Follow these points to connect an Echo device with WiFi:

  • Select Settings option which you can drag down from the top of the screen. Or you can use the audio search input by saying Settings.
  • Select Network option.
  • Select the WiFi you want to connect and follow the instructions.

How To troubleshoot Kindle Screen Freeze Issue?

If you love to read books, Kindle is a must have device. The device allows you to access millions of books with natural reading view option. If you are facing a issue like device freezing or working slow, you can take help from this troubleshoot process:

  • Make sure you do not have an active download.
  • Slide down the power button of your device for 40 seconds.
  • Release the power button and press it after 10 seconds.
  • Your Kindle will start up shortly.

Some Common Amazon Issues

Amazon has a large user-base with millions of customers enjoying various services. It is quite impossible to provide a seamless service to all the customers simultaneously. So, a user may face one of these issues:

Common Issues:

  • Unable to cancel orders
  • Unable to place orders
  • Amazon website not working
  • Amazon app crashing
  • Amazon service outage
  • Received a faulty product
  • Voice search is not working
  • Getting double charged for a service
  • Received a duplicate product
  • Did not received the expected product
  • Late delivery of product
  • Unable to use Amazon Gift Vouchers
  • Product did not delivered but the status says it has been delivered

Amazon Prime Issues:

  • Unable to log into your Amazon Prime account
  • Unable to subscribe on Amazon prime
  • Amazon prime login issue
  • Instant video streaming problems
  • Amazon prime video unavailable
  • Amazon Prime not working
  • Unable to download content from Amazon prime
  • Late delivery in Amazon Prime
  • Prime video not working on Apple TV
  • Amazon Prime video unavailable
  • Prime videos not working on Roku 2019
  • Amazon video not working on Samsung TV
  • Amazon prime video and audio out of sync

Amazon Kindle Issues:

  • Unable to locate Kindle purchase
  • Kindle screen problem
  • Kindle stuck
  • Kindle device freezing
  • Kindle reset not working
  • Issues in Kindle cloud storage
  • Kindle touch screen not working
  • Kindle frozen on the start up screen
  • Unable to view my purchase books

Amazon Fire Stick TV issues:

  • Fire stick remote not working
  • Prime videos not working on fire stick
  • Amazon fire stick no connection
  • Amazon fire stick wont turn on
  • Getting ‘Amazon services are unable to connect’
  • Unable to reach fire stick homepage
  • Amazon fire stick video streaming issues
  • Amazon fire stick video buffering
  • Amazon fire stick black screen
  • Amazon fire stick frozen
  • Amazon fire stick no signal

Amazon Echo Issues:

  • Keeps loosing connection
  • Echo device stops playing music
  • Unable to connect with WiFi
  • Unable to connect with Bluetooth

Amazon Alexa App Issues:

  • App stuck on startup
  • Skills not working
  • Getting ‘Device Is Offline’ error
  • Not working with Spotify
  • Sonos offline on Alexa

Ways To Get In Touch With Amazon Customer Service

Amazon makes sure to resolve every little issue which a customer may face and keep on updating its services from time to time. There are several ways you can get in touch with Amazon customer service such as:

  • Direct customer support number
  • Email
  • Live chat
  • Social media

Yes, you can connect with Amazon via social medial also. Amazon is quite famous for providing instant support over twitter.

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